WILLPOWER
AND CRAFT

GENERAL PROVISIONS

This Privacy Policy describes how Conwac (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on conwac.com (referred to as the "Site"), or otherwise interact with us (collectively, the "Services"). For the purposes of this Policy, "you" and "your" mean you as the user of the Services. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use or access any of the Services.

CHANGES TO THIS POLICY 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION 

To provide the Services, we collect and have collected over the last 12 months personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT 

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU 

Information that you directly submit to us through our Services may include: Basic contact details, including your name, address, phone number, email. Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information, including your username, password, security questions. Shopping information, including the items you view, put in your cart, or put on your wishlist. Customer support information, including the information you choose to include in communications with us.

INFORMATION WE COLLECT THROUGH COOKIES 

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about your device, browser, network connection, your IP address, and other information regarding your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

 We may obtain information about you from third parties, including: Companies who support our Site and Services. Our payment processors, who collect payment information to process your payment, fulfill your orders, and provide you with products you have requested. When you interact with our Site, we or third parties we work with may automatically collect certain information using online tracking technologies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for third parties' policies.

HOW WE USE YOUR PERSONAL INFORMATION

 Providing Products and Services: We use your information to fulfill our contract with you, including processing payments, fulfilling your orders, sending notifications to you related to transactions, managing your account, arranging for shipping, and handling returns or exchanges. Marketing and Advertising: We use your information to send you marketing and promotional communications (by email, text message, or postal mail) and to customize the Services and advertising on our Site. Security and Fraud Prevention: We use your information to detect and investigate potential fraudulent, illegal, or malicious activity. Communicating with you: We use your information to provide you with customer support and improve our Services.

COOKIES 

Like many websites, we use Cookies on our Site to power and improve our Services and to run analytics. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please be aware that blocking Cookies may negatively impact your user experience and may prevent certain Services from functioning.

HOW WE DISCLOSE PERSONAL INFORMATION 

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: Vendors and service providers: Companies that provide services on our behalf (such as payment processing, fulfillment and shipping, customer support). Business and marketing partners to provide Services and advertise. At your direct request or with your consent (e.g., through social media integrations). Affiliates or otherwise within our corporate group. In connection with a business transaction (such as a merger or bankruptcy). To comply with legal obligations (such as to respond to subpoenas, search warrants).

USER GENERATED CONTENT

 If you choose to submit product reviews or other content in any public area of the Services, that content will be public and accessible by anyone. We are not responsible for the accuracy, use, or misuse of any information that you disclose or receive through the Services.

THIRD PARTY WEBSITES AND LINKS 

Our Site may provide links to websites or platforms operated by third parties. We do not warrant or guarantee and are not responsible for the privacy or security of such third parties. Please review the policies and practices of the third party before you engage in any transaction.

CHILDREN'S DATA 

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION

 Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us. The length of time that we keep your personal information depends on the need to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

YOUR RIGHTS AND CHOICES 

Depending on where you live, you may have rights to access, delete, correct your personal information, as well as the right to data portability and restriction of processing. You can withdraw consent to process and opt out of receiving promotional emails. You can exercise any of these rights by contacting us using the contact details provided below.

INTERNATIONAL USERS

 Please note that we may transfer, store, and process your personal information outside of the country you live in. If we transfer your information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

CONTACT 

If you have any questions about our privacy practices or this Policy, or if you would like to exercise any of the rights available to you, please email us at Hello@conwac.com.