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WE’RE HERE TO HELP
We aim to provide you with an exceptional shopping experience. Here you will find answers to frequently asked questions to quickly get the information you need. If the answer to your question is not here, please write to us. We will gladly provide you with all the assistance you require.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer free worldwide shipping for all our orders.
WHAT IS YOUR ORDER FULFILLMENT TIME?
We dispatch orders within 3 business days after payment confirmation.
HOW LONG DOES DELIVERY TAKE?
Delivery time depends on your location. Detailed information about estimated delivery times can be found on the checkout page or by contacting us.
HOW CAN I TRACK MY ORDER?
After shipping, you will receive an email with a tracking number and a link to the delivery service.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR INCORRECT?
Please check the items immediately upon delivery. If you find any issues, promptly send an email to Hello@conwac.com with photos and order details. We will resolve the issue quickly.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payments via PayPal and Stripe, ensuring convenient and secure transactions for our clients.
IS PAYMENT SECURE ON YOUR WEBSITE?
Yes, absolutely. All payments are processed through the secure payment systems PayPal and Stripe, which guarantees complete confidentiality and security of your financial data.
DO YOU OFFER A TRADE DISCOUNT?
Yes, we offer trade discounts for our partners and wholesale clients. The terms of cooperation and the discount size are discussed individually. Please contact us for detailed information.
CAN I BECOME A CONWAC DEALER?
We are always interested in expanding our dealer network and seeking reliable partners. If you wish to become an official dealer of CONWAC products, please submit your request via our contact form or to Hello@conwac.com, and we will gladly discuss the details of cooperation.
DO YOU WORK WITH DESIGNERS?
Yes, we actively collaborate with architects and designers. We are open to discussing custom orders and creating exclusive solutions.
DO YOU OFFER WHOLESALE AND CORPORATE ORDERS?
Yes, we are open to cooperation and offer special terms for wholesale and corporate orders. Please contact us at Hello@conwac.com or fill out the form on the "Contact" page. We will gladly discuss your needs and propose an individual solution.
ARE YOUR PRODUCTS ENVIRONMENTALLY FRIENDLY?
Yes. We use Ultra High-Performance Concrete (UHPC) and special pigments that are safe for the environment. We guarantee that our production processes adhere to high ecological standards.
HOW DURABLE ARE YOUR CONCRETE CHESS SETS?
Our chess pieces are made from Ultra High-Performance Concrete (UHPC), which provides them with exceptional durability and resistance to wear. They are designed to be a family heirloom. Important: Although UHPC concrete is extremely strong, it has properties similar to ceramic or glass. Pieces can chip or break upon impact or dropping. Please handle the set carefully and mindfully.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Reach out to us anytime at Hello@conwac.com or fill out the form on the "Contact" page. We are here to help with any questions regarding orders, products, or policies.