WILLPOWER
AND CRAFT

Please familiarize yourself with the information below regarding our return policy.

RETURN CONDITIONS

After receiving your order, you may carefully inspect it within 14 days. For a return, your item must be in the same condition that you received it: unused and in its original packaging. You will also need the receipt or proof of purchase.

LOSS OF VALUE

If the item was used beyond the time necessary for inspection, you are responsible for any loss of value. After receiving the item, we will notify you whether a loss of value has occurred and whether the refund amount will be less than what was paid. If we determine that the item can be resold as new, we will fully refund the cost of your purchase. Funds will be returned to you within 14 days from the moment the item arrives at our warehouse.

EXCEPTIONS AND LIMITATIONS

 Please note that we do not accept returns for the following items: Personalized orders: Items made to order or with individual design (engraving, special color, custom size) are not eligible for return or exchange. Gift cards: Not eligible for return. Items lacking original packaging and receipt: Items sent without proof of purchase or in damaged/missing original packaging. Shipping and Tax Expenses: We do not cover return shipping costs, import duties, VAT, and import taxes.

PROCEDURE

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong product. This allows us to evaluate the issue and resolve it promptly. If you wish to return your order, please contact us at info@conwac.com. Important: Items sent to us without prior request for return will not be accepted.